Refund policy

Need to start a return or exchange? Please email returns@hollywigs.com with your order number and reason for return. We’re happy to help guide you through the process.

Please note: items must meet our return policy requirements to qualify for return or exchange.

Refunds & Store Credit

All refunds are issued as store credit/gift card only.
Payment processing fees, shipping fees, and insurance fees are non-refundable.
Store credit never expires and can be used toward any future purchase.

Final Sale Items (No Exceptions)

The following cannot be returned or exchanged:

Clearance / Holly Deals
Discontinued colors
Shampoo, conditioner & wig care products
Wig grips
Accessories
Items marked FINAL SALE
Black Friday sales
Human Hair
Toppers
Live Deals
Holiday & Promotional Sales: During holiday, flash sale, clearance, or special promotional events, select items may be designated as Final Sale due to deeply discounted pricing. Final Sale items are not eligible for return, exchange, refund, or store credit. Any item that is Final Sale will be clearly identified as such in the product listing at the time of purchase.
Final sale item not quite right? We’d love for you to join our resale group, where you can connect with other wig lovers and have the opportunity to rehome your wig and recoup some of your purchase.

Resell Group

Color Changes

If you would like to switch to a different color:

Store credit is issued once the original item is returned and passes inspection.
Because the wig has been tried on, it cannot be exchanged at the same value.

Pre-Orders

Pre-orders cannot be canceled after submission.
Once delivered, they may be returned for store credit if compliant with the return policy.
If a manufacturer cannot fulfill your pre-order, a full store credit is issued.

Return Eligibility

Items must meet all requirements:

Return request submitted within 14 days.
Wig is in factory-fresh condition:
- Tags attached.
- Lace & zig-zag part intact.
- Not combed, brushed, shaken out, or restyled.
- Free from odors, buildup, or damage.
Returned in the original or similar protective box.
Sent back in the same condition and packaging as delivered.
All included gifts or samples must be returned.

Items failing inspection may incur a higher restocking fee or be denied. For hygiene reasons, items returned with perfume, smoke, or other odors cannot be restocked and will not be eligible for a refund.